Introduction

Title24.ai ("we," "us," or "our") is strongly committed to respecting and protecting your privacy. Please carefully read the following Privacy Policy ("Policy"). Any person accessing, browsing, or otherwise using our website, AI services, API services, or other services where this Policy is posted (collectively, the "Services") either manually or via an automated device or program, shall be considered a "User."

This Policy explains the type of information that Title24.ai collects from Users of our Services and when you otherwise interact with us, what we do with that information, and with whom we share this information. This Policy also describes how our data collection and use practices may vary based on your individual Service Agreement with us.

As an AI-assisted information service, we collect and process building project data, usage information, and other data necessary to provide our Services and improve our AI platform. The specific data we collect and how we use it depends on the Service Agreement you have with us, as different service levels provide different data handling options and AI training permissions.

User Acknowledgment of Our Privacy Practices

By accessing, browsing, or using our Services, you acknowledge that you have read, understand, and agree to the terms and conditions of this Policy. You agree to the collection, use, and disclosure of your personally identifiable information ("Personal Information") and other information collected from or about you or the device you use to access our Services (together "Information") pursuant to the terms of this Policy and your applicable Service Agreement.

Your specific data collection, use, and sharing arrangements are defined in your individual Service Agreement, which may include different permissions for AI training, data retention periods, and sharing practices based on your service level and preferences.

If you do not agree to these terms and conditions, please do not access, browse, or use our Services or otherwise provide Information to Title24.ai.

The Information We Collect

We collect information in several categories to provide our Services. The specific information we collect and how we use it may vary based on your specific Service Agreement.

Contact and Account Information

What we collect: Name, email address, phone number, company name, and account credentials.

When we collect it: When you create an account, contact support, or enter into a Service Agreement with us.

Why we collect it: To provide our Services, communicate with you about your account, verify your identity, provide individualized access to our platform, and meet legal obligations.

Who we share it with: Our service providers for customer support and account management. We use third-party payment processors (such as Stripe) for billing, but we do not store or manage payment card information ourselves.

Professional Information

What we collect: Your job role, organization information, and intended use of our Services. You may optionally provide additional details about your professional background and expertise.

When we collect it: When you register for an account or during Service Agreement discussions.

Why we collect it: To understand your needs and develop an appropriate Service Agreement that fits your intended use of our AI Services.

Who we share it with: This information is not shared outside of Title24.ai.

Data You Submit to Our AI Platform

What we collect: Any information you input into our AI services, including chat messages, building project data, specifications, compliance questions, and other technical information.

When we collect it: When you interact with our AI platform and submit information for analysis.

Why we collect it: This data is required to provide AI-assisted analysis and generate responses to your queries. By default, we operate on a privacy-first basis.

Our default privacy approach:

• We do not store or log your chat messages and AI responses
• We do not use your inputs to train our AI models
• We do not share your data with third-party AI companies
• We process your data on our own servers and GPUs

Optional data sharing: Your Service Agreement may include options to voluntarily share certain data in exchange for pricing benefits. Any such data sharing arrangements, including what data may be shared, how it's stored, and how it may be used, will be explicitly defined in your Service Agreement.

Who we share it with: By default, this information is not shared outside of Title24.ai. Any optional sharing arrangements will be clearly specified in your Service Agreement.

Usage and Technical Information

What we collect: IP addresses, device information, pages visited, time spent using our Services, API usage logs, error logs, interaction patterns, and AI usage metrics (such as input/output token counts and response times).

When we collect it: Automatically when you use our Services.

Why we collect it: To monitor service performance, ensure platform security (including minimal rate limiting to preserve quality of service), analyze usage patterns for capacity planning (such as GPU expansion), troubleshoot technical issues, and make platform improvements like optimizing context length settings.

Our approach to this data:

• We use Google Analytics for general business metrics and platform performance analysis
• Technical monitoring helps us optimize our AI infrastructure and maintain service quality
• Any data shared with service providers is aggregated and anonymized wherever possible
• We do not retain or disclose the actual content of your AI inputs through this technical monitoring

Who we share it with: Primarily Google Analytics for website and platform analytics. Other technical service providers may receive aggregated, anonymized usage data that does not include your actual AI inputs or responses.

Payment Information

What we collect: We do not directly collect or store credit card details or payment information. We may retain basic transaction records (such as invoice numbers and payment dates) for accounting purposes.

When we collect it: Transaction records are created when you pay invoices through our third-party payment processor.

Why we collect it: To track payments against Service Agreements and maintain accounting records as required by law.

Who we share it with: We use Stripe as our payment processor. Stripe handles all payment card information and is required to comply with PCI DSS standards. We do not have access to or store your payment card details.

Communications Data

What we collect: Records of your communications with us, including support requests, feedback, and feature requests.

When we collect it: When you contact our support team or provide feedback.

Why we collect it: To provide customer support, improve our Services, and respond to your requests.

Who we share it with: Our customer support team and service providers who help us improve our Services.

Automatically-Collected Information

Cookies and Analytics

We use Google Analytics to understand how users interact with our Services and to improve platform performance. Google Analytics uses cookies, which are small files stored by your browser on your device, to track usage patterns, session information, and help us analyze how our Services are used.

These cookies help us:

• Understand which features are most useful to our users
• Identify technical issues and improve performance
• Analyze usage trends to optimize our AI platform capacity

You can control cookie settings through your browser preferences, though disabling cookies may affect some functionality of our Services.

To opt out of Google Analytics tracking: You can install Google's official browser add-on at https://tools.google.com/dlpage/gaoptout or adjust your browser's cookie settings.

Important Note About Service Agreements

The specific data we collect, how long we retain it, and how we use it (particularly for AI platform improvements and model training) varies significantly based on your individual Service Agreement. Some customers choose service levels that allow broader data use for AI platform improvement, while others opt for more restrictive data handling with enhanced privacy protections.

Our Vision for Continuous Improvement: Our AI platform is continuously refined and upgraded as AI technology advances. We believe that working collaboratively with our users to improve the platform benefits everyone through better services and more accurate results. Where acceptable and with your explicit consent, we hope to work with users who are willing to share their chat messages and responses to help us enhance our platform. This voluntary data sharing can lead to improved compliance analysis, better understanding of real-world building scenarios, and more helpful AI responses for all users. Such arrangements are always optional and may include pricing benefits or enhanced service features for participating users.

Data Retention

Service Agreement Terms

Your data retention periods are primarily governed by your individual Service Agreement, which may specify different retention policies based on your service level and preferences.

General Retention Practices

We retain information only as long as necessary to:

• Provide our Services to you
• Meet legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

Data Disposal

When we no longer need to retain information, we will delete it or anonymize it so that it cannot identify you. Some data may persist in backup systems for additional time for business continuity purposes.

Account Closure

Upon account termination, data handling follows the retention terms specified in your Service Agreement.

Your Legal Rights

You have certain rights regarding your personal information. To exercise these rights, please contact us at [email protected].

Access and Correction

• Request information about what personal data we have collected about you
• Request access to or copies of your personal information
• Update or correct information that is out of date or incorrect

Data Control

• Request deletion of your personal information (subject to legal and contractual obligations)
• Opt out of marketing communications
• Modify your data sharing preferences through your Service Agreement

Account Management

• Export your data where technically feasible
• Close your account and discontinue our Services

We will respond to your requests within a reasonable time frame as required by applicable law. Some information may need to be retained for legal, security, or contractual purposes. We may need to verify your identity before processing certain requests.

Note: Your specific data rights and retention periods are also governed by your individual Service Agreement, which may provide additional protections or options based on your service level.

Marketing Communications and Sharing

Opting Out

You may opt out of marketing communications by:

• Following the unsubscribe instructions in our emails
• Contacting us at [email protected]
• Updating your preferences in your account settings

Required Communications

Even if you opt out of marketing communications, we may still send you:

• Service-related notifications about your account
• Important updates to our Terms & Conditions or Privacy Policy
• Billing and payment communications
• Technical support responses
• Security alerts or service outages

Our Marketing Practices

We may use your contact information to inform you about related products and services that may be of interest to your organization. We do not sell your contact information to unrelated third parties.

Security

Our Security Measures

We implement reasonable security measures to protect your personal information, including:

• Secure data transmission and storage
• Access controls and authentication systems
• Regular security monitoring and updates
• Protection measures appropriate to the sensitivity of different types of data

Processing on Our Infrastructure

Your AI inputs and building project data are processed on our own servers and infrastructure, not shared with external AI service providers, providing additional security, accountability, and privacy protection.

Security Limitations

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information using appropriate measures, we cannot guarantee absolute security.

Breach Notification

We will notify you promptly if we become aware of any security breach that may affect your personal information, in accordance with applicable law. Notifications will be sent to the email address on file for your account.

Your Responsibility

You should also take care with how you handle and protect your account credentials and any sensitive information you work with using our Services.

California Privacy Rights

California residents have the right to request information about our disclosure of personal information to third parties for direct marketing purposes.

Since we do not disclose personal information to unrelated third parties for their direct marketing purposes, there is typically no information to provide in response to such requests. However, if you would like to make such a request, please contact us at [email protected] with "California Privacy Rights" in the subject line.

You may also have additional rights under California privacy laws, as described in the "Your Rights" section above.

Do-Not-Track Disclosure Requirements

We do not currently respond to "Do Not Track" signals from web browsers, as there is no universally accepted standard for how websites should respond to these signals. However, we provide clear opt-out options for Google Analytics tracking as described in our Cookies section above.

How to Contact Us

If you have any questions about this Policy, you may email us at [email protected]

Miscellaneous

Geographic Scope

Our Services are designed for and offered exclusively to users within the United States. All information is collected, processed, and stored in accordance with applicable US laws. Our servers and data processing facilities are located within the United States.

If you are accessing our Services from outside the United States, you are doing so in violation of our Terms & Conditions, and we reserve the right to block such access.

Children's Privacy Protection

Our Services are intended for professional use and are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Amendments to Privacy Policy

We may occasionally update this Policy, as noted by the "effective date" at the end of the Policy. We encourage you to periodically review this Policy to stay informed about our collection, use, and disclosure of Information. Your continued use of Title24.ai services constitutes your acknowledge of this Policy and any updates.